email: amanda@byluminosity.com | Phone: 0151 347 9403

FAQ

FREQUENTLY ASKED QUESTIONS

What are your hours?

Appointment times are flexible and can be made for the time most suitable to you.

What’s your cancellation policy?

If you can give as much notice as possible I would really appreciate it, however, I do realise this isn’t always possible. I am always happy to reschedule appointments.

Do you accommodate male clients?

I will, if they have been recommended to me by a mutual friend or one of my regular clients.

Can I keep my mobile phone with me?

Yes, but in order for you to enjoy the maximum benefits, I would recommend that your phone remains switched off during your treatment.

Do you sell Gift Vouchers?

Yes, they are available for either a specific monetary amount or specific treatment/s and can be purchased directly from myself.

How old do I have to be for a treatment?

Treatments are only available to those aged 18 years and older.

What happens during a consultation?

First-time clients will be asked to complete a consultation form to provide me with their contact details and medical information – there are some medical conditions that may prevent you from having specific treatments as they could be detrimental to your health. I will always do my best to accommodate your needs, however I am not a medical practitioner and if you have had or are suffering from any medical conditions included on my consultation form you will be asked to speak with your doctor prior to my performing the treatment.

NB: Please rest assured that any and all information will be kept strictly private and confidential, as per the Data Protection Act 1998.

What is included in my treatment time?

Along with the actual treatment, you will receive a consultation and after-care advice, thus ensuring you have the most beneficial treatment on the day and that you know how best to prolong the benefits once you leave.

What should I do if I’m uncomfortable during my treatment?

Your comfort is of the utmost importance to me. If for any reason you feel uncomfortable during your treatment – room temperature, massage pressure, music volume or any other unsettling condition – please be sure to inform me immediately so I can make any necessary adjustments.

What should I wear?

If you can, loose-fitting and comfortable clothing would be ideal and it’s best to remove all jewellery.

Should I keep my undergarments on for a massage?

It’s generally acceptable that for a massage you leave your knickers on but bras must be removed in order for me to be able to perform massage on the back. Guest  modesty is observed at all times. I will leave the room while you get under the sheet on the treatment bed, and keep you covered at all times except for the area of the body I am massaging. I will also leave the room before you get up from the treatment bed.

Can I eat before a treatment?

I would recommend that you do not eat for at least an hour before your treatment and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and after.

What if I’m not sure about the type of facial I want/need?

I always book first time visitors in for a basic cleansing facial, during which I’ll perform a thorough skin analysis; I can then provide you with several treatment options for further appointments, taking into account the long term care of your skin.

Can I have a massage if I’m having my period?

Yes you can; it may increase the menstrual flow – due to improved blood circulation – but it can also have a positive effect; it has been known to reduce back pain and cramps and help reduce the feeling of bloating. I can either include or exclude massaging your abdomen. Because I provide all my own linens and towels, if you do stain them, a nice gesture would be to offer to launder or replace them!

Can I have a holistic treatment if I’m pregnant?

All pregnant ladies are advised to avoid having holistic treatments during the first trimester, after which, I would recommend discussing with your Doctor or Midwife what treatments would be suitable.

If I have a medical condition, am I still okay to have a treatment?

If you have had surgery within the last six months, have any concerns about allergies (some products may contain nuts) or you have restricted mobility, please do mention this at the time of booking/enquiry so that I can ensure you have the most suitable therapy.

I have Fibromyalgia – can I have a massage?

Yes, you can. Regular massages have been found to help relieve stress as well as alleviate muscle pain and the general bodily discomfort endured by those suffering from Fibromyalgia and many sufferers use it as a regular part of their treatment plan.

I suffer from anxiety / depression, can I have a massage?

Yes, a massage can help to lower the body’s level of cortisol – a stress hormone – as well as increasing the feel-good hormones serotonin and dopamine making you feel more relaxed and generally happier. Please note that whilst massage therapy is not a substitute for traditional medical or psychiatric care, it can be an invaluable part of your treatment plan.

How often can I have a massage?

There are no definite rules with regards to the regularity of your massage treatments but because you need to give your body time to recover from the effects, I would recommend giving yourself at least a week in-between sessions. To maintain the positive effects of the treatment, having a massage once a month is a beautiful way to re-balance your whole self and your body will thank you for it.